CRM Operations Team Leader

Would you like to be part of a world-leading, high-growth company providing 3D technologies for the dental industry?

3Shape is looking for an ambitious, high performing CRM Operations Team Leader. The overall objective for the Global CRM team is to improve and optimize the customer journey and support the ambitious 3Shape growth strategy through an ever-dynamic platform optimization and a clearly defined CRM strategy.

You will join a dynamic CRM team collaborating as a cross-functional team, collecting, analyzing, and designing optimal solutions for the greater part of all 3Shape teams, facilitating CRM as their primary everyday tool.  You will refer to the CRM Manager and be part of the IT team in 3Shape. The position is in Stettin, Poland.

One of your main goals will be, to onboard user to CRM to secure high user adoption. You will support the organization in technical support for the CRM functionality with main focus on the Marketing entity in CRM. You will assist the Marketing CRM users with 1st line support issues such as introduction to process workflows, data exports and analytics as well as setup and send-out of emails out of CRM Dynamics/ClickDimensions platform.

Your key responsibilities will be to….

  • Global onboarding of CRM users completing onsite training for our +20 office locations
  • Manage the operations team that is currently being build
  • Act as a CRM team liaison executing on prioritized organizational CRM marketing support tickets
  • Deliver data analytics for the many 3Shape marketing and sales facilitating CRM as their daily tool
  • Identify and work toward removing inefficiencies in data communications streams
  • Proactively communicate priorities within the team
  • Triage questions and enhancements presented by users and collect to present for your manager and the CRM team
  • Independently make decisions, while knowing when to escalate issues

To succeed in this position, you will need …

  • A successfully completed commercial education on a master level, i.e. cand.merc or similar is expected
  • 1-2 years of experience in similar role
  • 1-2 years of experience with Dynamics CRM
  • A bonus but not a pre-requisite, knowledge of ClickDimensions or similar marketing tool
  • You have a well-equipped analytical toolbox
  • Solid leadership and time management skills
  • Strong communication and execution skills
  • This position will entail broad cross organizational cooperation with global stakeholders, building relations and make an impact at all levels in the organization
  • Expected travel of 40-60 days per year must be expected

As a person, you are highly structured and well-organized. You have a positive, can-do attitude and you thrive in a fast-pace environment where values such as entrepreneurship and innovation is an important part of the DNA.

  We Offer:

  • Participation in creation and promotion of market-leading technology products for customers around the world
  • Constant professional growth and development
  • Work in unique professional, friendly and supportive environment
  • Competitive salary level
  • Frequent travelling
  • Good working conditions in comfortable office
  • Medical insurance
  • Additional benefits
  • Regular company events
  • Opportunity to become part of the success that 3Shape has created over the past 15 years

For the right candidate, this position will be an excellent career opportunity in a fast-growing company with great possibilities to influence its long-term commercial direction.


Jan Czarnecki

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About Us

3Shape is changing dentistry together with dental professionals across the world by developing innovations that provide superior dental care for patients. Our portfolio of 3D scanners and CAD/CAM software solutions for the dental industry includes the multiple award-winning 3Shape TRIOS intraoral scanner, the upcoming 3Shape X1 CBCT scanner, and market leading scanning and design software solutions for dental labs.
Two graduate students founded 3Shape in Denmark’s capital in the year 2000. Today, 3Shape has over 1,200 employees serving customers in over 100 countries from an ever-growing number of 3Shape offices around the world. 3Shape’s products and innovations continue to challenge traditional methods, enabling dental professionals to treat more patients more effectively.

Working at 3Shape

Become part of an international success, financially as well as product wise. As an employee, you have plenty of room to both make a difference and fulfil personal ambitions in a very knowledge intensive and challenging environment.

3Shape Technology

Through the relentless drive for new digital innovation by 3Shape, we claim to be the most extensive and versatile CAD/CAM system on the market.

3Shape - a Global Company

3Shape is headquartered in Copenhagen, with development teams in Denmark as well as in the Ukraine and with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Our People

Employing and developing the right people is an important key to 3Shape's success. We want to be the best within our business, an ambition which has created a true fighting spirit throughout the company - with lots of commitment and courage, and a professional attitude towards business.