3Shape A/S China

Customer Technical Support Consultant

The Job

Customer Support Consultant is a key role in 3Shape. You will:

·        Work closely with our resellers to ensure excellent customer satisfaction

·        Share your experience with others by contributing to the knowledge base

·        Provide training to our resellers, ensure they have required skills and knowledge

As a bridge between customer voice and production, you will also have opportunities to:

·        gather customer feedback, report to relevant stakeholders to improve our products


Your Responsibilities

·        Support 3Shape software & hardware by handling cases from resellers and customers

·        Help customer resolve their problem through email, phone, and remote connection

·        Follow 3Shape support SOP (Standard Operation Procedure) in a daily support job

·        Create and review knowledge base articles and ensure their quality

·        Prepare slides and provide technical training and coaching for resellers


Your Profile

·        Bachelor of Science or Engineering are preferred

·        Fluent English is required; fluent Korean or Japanese are preferred

·        Dental technician background is preferred but not required

·        CAD (Computer Aided Design) / CAM (Computer Aided Manufacturing) experience is preferred

·        Familiar with case handling, troubleshooting, and customer care

·        Familiar with Microsoft Windows, including:

o   Install and uninstall applications

o   Configure Windows firewall

o   Have a basic knowledge of database

o   Able to work under Windows command prompt

·        Familiar with networking, including:

o   Setup shared folder

o   Understand how IPv4 works

·        Able to work independently under pressure

·        Willing to share knowledge and experience with colleagues

·        Good customer handling and communication skills, team-player

·        Able to work in an international and multi-cultural environment


We Offer


·        Systematic training and advanced learning opportunities

·        A clear career path for you to develop and challenge yourself


·        Structured employee compensation and benefit based on your competency

·        A collaborative team with talented members supporting you on your role

·        An open-minded, professional, people-oriented work environment

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  • 上海巿 (Shanghai)

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Shanghai, China

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Office address:

Room 906, Tower A Eton Place 69 Dongfang Road 201-120 Shanghai