Customer Technical Support Consultant, English Speaking

Join one of the fastest growing companies in Denmark and be part of our Global Customer Support team.
As part of the Customer Care department, our ambition is to exceed customer expectations. We provide support to the world's leading dental supply companies, small- to large scale dental laboratories and dental clinics, and we need an enthusiastic and skilled colleague to help us service our growing customer base and achieve our goals.

You will join our International Customer Care department with support teams in Denmark, Ukraine, USA, Colombia, China and Australia. You will be based in Shanghai China and report to the Support Manager. In this position, you will become a technical expert in our software and hardware products and solve cases escalated by partners, customers and support colleagues in Asia. Contributing to support documentation and training of new colleagues and distributors will also be part of your responsibility.

Your responsibility:

  • Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) escalated by our partners, customers and other support colleagues
  • General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
  • Knowledge transfer – Creating and reviewing knowledge base articles and support documentation
  • Training – technical training and coaching of colleagues and distributor supporters
  • Contributing to 3Shape's business by providing structured feedback to Product Management and R&D
  • Contribute for the department to provide the industry's best Customer Support

Your profile:

  • Relevant IT / Automation Engineering education and/or relevant experience in a support function;
  • Advanced Microsoft Windows knowledge
  • General networking knowledge incl. understanding the concepts of client-server installations
  • CAD/CAM knowledge
  • Customer oriented approach
  • Great analytical abilities and attention to detail, but keeping the big picture in mind
  • Ability to work independently with the desire to share knowledge with colleagues
  • Good communicator, asking the right questions and listening also to what is not being said
  • Intercultural competences
  • Fluency in English, both verbally and in writing

We offer:

  • The possibility to influence your job and the way we support customers
  • A team of committed & highly skilled colleagues who support you in your role
  • Many interesting challenges that will require your technical, analytical, and communication skills
  • Possibility to participate in exhibitions presenting and promoting 3Shape’s products
  • Open mindedness in a professional atmosphere
  • Competitive employment terms and benefits with strong focus on good learning opportunities


Application deadline



Shanghai, China

Send application

About Us

3Shape is changing dentistry together with dental professionals across the world by developing innovations that provide superior dental care for patients. Our portfolio of 3D scanners and CAD/CAM software solutions for the dental industry includes the multiple award-winning 3Shape TRIOS intraoral scanner, the upcoming 3Shape X1 CBCT scanner, and market leading scanning and design software solutions for dental labs.
Two graduate students founded 3Shape in Denmark’s capital in the year 2000. Today, 3Shape has over 1,500 employees serving customers in over 100 countries from an ever-growing number of 3Shape offices around the world. 3Shape’s products and innovations continue to challenge traditional methods, enabling dental professionals to treat more patients more effectively.

Working at 3Shape

Become part of an international success, financially as well as product wise. As an employee, you have plenty of room to both make a difference and fulfil personal ambitions in a very knowledge intensive and challenging environment.

3Shape Technology

Through the relentless drive for new digital innovation by 3Shape, we claim to be the most extensive and versatile CAD/CAM system on the market.

3Shape - a Global Company

3Shape is headquartered in Copenhagen, with development teams in Denmark as well as in the Ukraine and with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Our People

Employing and developing the right people is an important key to 3Shape's success. We want to be the best within our business, an ambition which has created a true fighting spirit throughout the company - with lots of commitment and courage, and a professional attitude towards business.