Customer Support Relationship Manager

We are looking for an experienced Customer Support Relationship Manager who can work effectively with customer support colleagues all over the world to ensure high level of our reseller’s satisfaction.

Primary objectives is to make sure the relationship between 3Shape Support Delivery, 3Shape Account/Sales and the partner/ reseller is working well. The focus would be on the Support delivery performance as well as managing requirements from both Sales and Partners into the Support Organization. This is achieved by ensuring the Support is on the agenda at regular and planned intervals, and that ownership of issues is well assigned and delivery is followed up.

 Your profile

  • Experience in Project management (ability to manage and drive continues improvements and partnerrequests into Service Delivery)
  • You are fluent in English (written and spoken) and preferable one other language (German, French, Spanish, Italian) and have a bachelor degree or equivalent
  • You have good negotiation skills, Data analysis, commercial acumen, ability to talk to all levels in  the organization
  • Open mindset, focused on finding solutions and customer focused
  • Ability to travel  regularly

 Key Tasks

  • Work with the Support senior management to initiate and implement changes that are required and agreed to improve performance
  • Have regular  conversations with partners about support general performance
  • Ensure performance reporting is done and identify areas to improve. Based on the reseller and 3Shape KPI’s, agree on actions and targets to improve or maintain performance
  • Introduce CSAT and Case Quality feedback to reseller to drive awareness and performance
  • Feedback to responsible sales contact about ongoing issues and priorities, provide status updates on improvements made

 We offer

  •  Participation in producing market-leading technology products for customers around the world
  • An effective agile development process empowering  the software development teams to take design and planning decisions
  • Lots of interesting challenges that will require      your technical, analytical and communicative skills
  • Constant professional growth and development
  • Work in a unique professional,  friendly and supportive environment
  • Competitive salary level (white)
  • Occasional trips to      Western Europe
  • Good working conditions      in a comfortable office (not open space!)
  • Convenient office  location (near National Technical University “KPI”)
  • Medical insurance
  • English classes
  • Compensation of lunches
  • Annual paid vacation (24 working days) and paid sick leaves
  • Short working day on      Fridays (till 17:00 pm) and Friday beer
  • Regular company events
  • Opportunity to become part of the success that 3Shape has created over the past 15 years

 We will be glad to welcome you in our team!

 For more information, visit our web-site: or contact HR department via e-mail or by phone +380 44 206-11-23.

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Customer Care

About Us

3Shape is changing dentistry together with dental professionals across the world by developing innovations that provide superior dental care for patients. Our portfolio of 3D scanners and CAD/CAM software solutions for the dental industry includes the multiple award-winning 3Shape TRIOS intraoral scanner, the upcoming 3Shape X1 CBCT scanner, and market leading scanning and design software solutions for dental labs.
Two graduate students founded 3Shape in Denmark’s capital in the year 2000. Today, 3Shape has over 1,200 employees serving customers in over 100 countries from an ever-growing number of 3Shape offices around the world. 3Shape’s products and innovations continue to challenge traditional methods, enabling dental professionals to treat more patients more effectively.

Working at 3Shape

Become part of an international success, financially as well as product wise. As an employee, you have plenty of room to both make a difference and fulfil personal ambitions in a very knowledge intensive and challenging environment.

3Shape Technology

Through the relentless drive for new digital innovation by 3Shape, we claim to be the most extensive and versatile CAD/CAM system on the market.

3Shape - a Global Company

3Shape is headquartered in Copenhagen, with development teams in Denmark as well as in the Ukraine and with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Our People

Employing and developing the right people is an important key to 3Shape's success. We want to be the best within our business, an ambition which has created a true fighting spirit throughout the company - with lots of commitment and courage, and a professional attitude towards business.