Customer Support Training Consultant

We are looking for an experienced Customer Support Training Consultant for our Kyiv office who can work effectively with customer support colleagues all over the world to ensure high level of our reseller’s satisfaction.

Primary objectives are to make sure the relationship between 3Shape Support Delivery, 3Shape Account/Sales and the partner/ reseller is working well. The focus would be on the Support delivery performance as well as managing requirements from both Sales and Partners into the Support Organization. This is achieved by ensuring Support is on the agenda at regular and planned intervals, and that ownership of issues is well assigned and delivery is followed up.

Your profile

  • Experience with 3Shape product portfolio required, clinical background, e.g. as a Dental Clinical Technician will be considered as a plus
  • Previous experience in technical support is   preferable. Generally, you have a natural aptitude for new technologies and trends of digital dentistry
  • Experience in providing training and visiting customers is a plus
  • You thrive with detailed and creative tasks such as developing training materials and documentation, and are not afraid of  being in a spotlight to train, guide and support our employees as a  subject matter expert
  • You are a strong communicator with high attention  to details, and have the ability to make even complex topics sound simple.  You are positive, with a constructive and highly service minded attitude. You display empathy and have good intercultural skills
  • You are fluent in English (verbally and in  writing); other languages will be considered a plus
  • Self-motivated and disciplined since you will be  in charge of your own schedule

 Key Tasks

  • You will provide training, consultancy, and coaching to 3Shape customer support new employees facilitating the understanding and usage of the 3Shape products and Customer Care processes through the classroom, webinars, and remote training initiatives
  • You will develop training courses and material, FAQs, and other learning content relating to the usage of 3Shape products
  • Occasional assistance in the promotion of 3Shape in shows, conferences and seminars internationally.

 We offer

  • Participation in producing market-leading technology products for customers around the world
  • An effective agile development process empowering the software development teams to take design and planning decisions
  • Lots of interesting challenges that will require your technical, analytical and communicative skills
  • Constant professional growth and development
  • Work in a unique professional, friendly and  supportive environment
  • Occasional trips to Western Europe
  • Good working conditions in a comfortable office (not open space!)
  • Convenient office location (near NationalTechnical University “KPI”)
  • Medical insurance
  • English classes
  • Compensation of lunches
  • Annual paid vacation (24 working days) and paid sick leaves
  • Short working day on Fridays (till 17:00 pm) and Friday      beer
  • Regular company events
  • Opportunity to become part of the success that 3Shape has created over the past 15 years

 We will be glad to welcome you in our team!

 For more information, visit our web-site: or contact HR department via e-mail or by phone +380 44 206-11-23.



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Customer Care

About Us

3Shape is changing dentistry together with dental professionals across the world by developing innovations that provide superior dental care for patients. Our portfolio of 3D scanners and CAD/CAM software solutions for the dental industry includes the multiple award-winning 3Shape TRIOS intraoral scanner, the upcoming 3Shape X1 CBCT scanner, and market leading scanning and design software solutions for dental labs.
Two graduate students founded 3Shape in Denmark’s capital in the year 2000. Today, 3Shape has over 1,200 employees serving customers in over 100 countries from an ever-growing number of 3Shape offices around the world. 3Shape’s products and innovations continue to challenge traditional methods, enabling dental professionals to treat more patients more effectively.

Working at 3Shape

Become part of an international success, financially as well as product wise. As an employee, you have plenty of room to both make a difference and fulfil personal ambitions in a very knowledge intensive and challenging environment.

3Shape Technology

Through the relentless drive for new digital innovation by 3Shape, we claim to be the most extensive and versatile CAD/CAM system on the market.

3Shape - a Global Company

3Shape is headquartered in Copenhagen, with development teams in Denmark as well as in the Ukraine and with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Our People

Employing and developing the right people is an important key to 3Shape's success. We want to be the best within our business, an ambition which has created a true fighting spirit throughout the company - with lots of commitment and courage, and a professional attitude towards business.