CRM Manager

Would you like to be part of a world-leading, high-growth company providing 3D technologies for the dental industry?

3Shape is looking for an ambitious, high performing Sr. Analyst, CRM North America who will be the lead for our Customer Relationship Management (CRM) data tool to improve and optimize the customer journey and support the ambitious 3Shape growth strategy.  This individual will work across multiple functions of the organization including Marketing, Sales, Support and Academy (professional education), to drive utilization of this tool throughout the North America organization and to provide input to the Global marketing team for ongoing system enhancements.  Additionally, this individual will utilize their strong data analytics expertise to help drive business analysis and decision making.  This position reports to the Director, Marketing North America and is based out of our office in Warren, New Jersey, United States.  You will have a dotted line reporting structure into the Head of CRM, Global, who resides in our corporate headquarters in Copenhagen, Denmark.  

You will join a dynamic global CRM team collaborating as a cross-functional team, collecting, analyzing, and designing optimal solutions for the greater part of all 3Shape teams, facilitating CRM as their primary everyday tool.  A primary goal will be to drive CRM user adoption in the North American region, driving trainings, process workflows introductory workshops, data exports and analytics as well as training and onboarding of new hires to the CRM Dynamics platform.

Your key responsibilities will be to….

  • Act as a CRM team champion collecting and prioritizing organizational CRM workshops across organizational teams like i.e. Marketing, Sales, Academy, and Management
  • Deliver data analytics and dashboards for the many 3Shape teams facilitating CRM as their daily tool
  • Independently make decisions and drive user adoption, while knowing when to escalate issues
  • Define and develop initiatives to increase global CRM user adoption
  • Perform in-depth data analysis to develop insights and recommendations for the business

To succeed in this position, you will need …

  • A 4-year college degree in Business plus 2-5+ years of experience in marketing research and data analytics
  • Prior experience with Dynamics CRM or other CRM systems such as
  • A well-equipped analytical toolbox, including a wide range of analysis methods and skills
  • Strong communication skills to be able to take the analytics and insights developed and transfer them into meaning recommendations for management. 
  • Strong planning and execution skills, to manage fast paced projects with complexity.
  • The ability to communicate personably and effectively in person, on the phone, and through email with global stakeholders, building relations and making an impact at all levels in the organization.
  • A positive, can-do attitude, as you thrive in a fast-paced environment of innovation and entrepreneurship.
  • Travel requirements include regional and global travel of 20-40 days per year, including some weekends. 

In return, 3Shape offers you the opportunity to be a part of our exciting growth and culture where we value every person’s contribution to the overall company’s success.  We offer a competitive compensation plan including medical/dental, supplemental insurance, a 401(k) plan, and other benefits to support work-life balance.

For the right candidate, this position will be an excellent career opportunity in a fast-growing company, with great possibilities to develop professionally and to influence the company’s long-term commercial direction.

Please submit your resume along with an optional cover letter explaining how your background and experience are a strong fit for this position and our company.

Application deadline



Warren, NJ


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About Us

3Shape A/S is a Danish company specializing in the development and marketing of 3D scanners and CAD/CAM software solutions for the use, creation, processing, analysis and management of high quality 3D data.

Working at 3Shape

Become part of an international success, financially as well as product wise. As an employee, you have plenty of room to both make a difference and fulfill personal ambitions in a very knowledge intensive and challenging environment.

3Shape Technology

Through the relentless drive for new digital innovation by 3Shape, we claim to be the most extensive and versatile CAD/CAM system on the market.

3Shape - a Global Company

3Shape is headquartered in Copenhagen, with development teams in Denmark as well as in the Ukraine and with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Our People

Employing and developing the right people is an important key to 3Shape's success. We want to be the best within our business, an ambition which has created a true fighting spirit throughout the company - with lots of commitment and courage, and a professional attitude towards business.