IT Support Specialist

3Shape seeks Global IT Support Specialist

3Shape is a global, ambitious and fast growing company, known internationally as a leader in the field of digital dentistry.  Our Global IT Team is currently seeking an IT Support Specialist to aid in our dynamic growth. 

As a 3Shape IT Support Specialist, you will be responsible for 1st line end users’ support, which includes solving daily problems with software and hardware, preparing workstations, and setting up and troubleshooting user accounts and permissions management within our IT systems.  You will be part of a diverse, energetic and global IT team, counting colleagues from Denmark, Ukraine, Poland, China and the US.  The team provides services to our 1000+ colleagues in offices throughout the world.  You will be part of an innovative company that is always seeking out new technologies and IT solutions to best support our processes and our businesses, to help improve the care of patients.

The new IT Support Specialist will be located in 3Shape’s North America facility in Warren, New Jersey and will report to the IT Manager for North America.

Your Profile

  • You are familiar with Microsoft operating systems, where you will solve typical, daily issues with applications and drivers.
  • You have basic knowledge of the Windows server environment (scheduled task management, creating DHCP reservations, network folder sharing)
  • You are familiar with Microsoft Office applications.
  • You have basic knowledge about LANs, connectivity issues and troubleshooting methods.
  • You are familiar with Active Directory service, giving you fluency in managing user accounts and security groups.
  • Knowledge of SharePoint and SCCM will be an advantage.
  • You have an IT educational background and 3+ years of experience.
  • You are dynamic, systematic and see problem solving as a fun challenge.
  • Excellent organizational skills.
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
  • Ability to demonstrate practical troubleshooting and problem analysis techniques.
  • Good attention to detail and ability to show initiative.
  • Ability to plan and prioritize work load with minimal supervision.

 Your Responsibility

  • Set up equipment for employee use, performing proper installation of operating systems and appropriate software.
  • Provide technical assistance and support for issues related to operating systems, applications and hardware.
  • Access rights and permissions management.
  • Users/Objects management in Active Directory and Exchange.
  • Co-operating with suppliers and keeping IT stock in order.
  • Working with assets evidence and keeping it up to date.

 We Offer You

3Shape offers a challenging position, in an exciting company with intelligent, diligent and inspiring colleagues to support you.

•   An opportunity to develop your skills together with experienced IT professionals.

•   Professional challenges in a highly dynamic business environment.

•   The possibility of being a part of a fun, ambitious, successful and fast growing multi-cultural company.

•   Open-minded dialogue in a flat organization.

 If the above description matches your profile, please send us your application at Please attach your resume and any other relevant information.


About Us

3Shape A/S is a Danish company specializing in the development and marketing of 3D scanners and CAD/CAM software solutions for the use, creation, processing, analysis and management of high quality 3D data.

Working at 3Shape

Become part of an international success, financially as well as product wise. As an employee, you have plenty of room to both make a difference and fulfill personal ambitions in a very knowledge intensive and challenging environment.

3Shape Technology

Through the relentless drive for new digital innovation by 3Shape, we claim to be the most extensive and versatile CAD/CAM system on the market.

3Shape - a Global Company

3Shape is headquartered in Copenhagen, with development teams in Denmark as well as in the Ukraine and with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Our People

Employing and developing the right people is an important key to 3Shape's success. We want to be the best within our business, an ambition which has created a true fighting spirit throughout the company - with lots of commitment and courage, and a professional attitude towards business.