Customer Support Consultant (License Administrator)

We are looking for a Customer Technical Support professional with strong communication skills, and the desire to make a difference for the customer and the company.

Our ambition in Customer Support is to exceed customer expectations. We provide support to the world's leading dental supply companies, small- to large scale dental laboratories, leading hearing aid manufacturers and more. And we need enthusiastic and skilled colleague to help us serving this constantly growing customer base and achieve our goals.

 Your profile:

You have a positive approach and attitude. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English, both verbally and in writing.

 You should possess the following competencies:

Professional:

  • Full operational command of English, both verbally and in writing
  • Previous experience in support function (is a plus)
  • Microsoft Windows administration knowledge (is a plus)
  • User-level knowledge on CRM systems (is a plus)

Personal:

  • Customer oriented approach
  • Strong technical interest and understanding of IT, software and engineering problems
  • Good communicator, with the ability to ask and listen - also to what is not being said
  • Intercultural competence
  • Good analytical skills

You will join our International Customer Support team based in Copenhagen, Kiev, New Jersey and Shanghai, giving telephone and online software and licensing support for advanced and market leading 3D scanner and CAD/CAM installations to our global customers. You will be based in Kiev. In this position you will furthermore be in close contact with colleagues in other departments: sales, product management, development and production both in Denmark and in our foreign offices.

 Areas of responsibility:

  • Technical Support on 3shape Licenses&Subscriptions - via online sessions, telephone, e-mail
  • General support case management: logging, prioritization, trouble shooting (potential escalation), closing, follow-up.
  • Contributing to 3Shape's business by providing the industry's best Customer Support

Please note that only resumes in English will be considered! 


3Shape is a Danish hi-tech company specializing in the production and development of 3D solutions (3D scanners and 3D software) for industrial and healthcare applications, such as hearing and dental aid production, where we have a global leading position for 15 years.
3Shape is an international company with headquarters in Denmark, manufacturing in Poland and a development office in Ukraine (Kiev). We are a global company with presence in Europe, Asia and the Americas.
3Shape has customers in more than 70 countries around the world.

We promote a company culture built on mutual respect, honesty and openness between manager and employees; strong team spirit; high performance; constant professional development as a foundation of a strongly motivated and performing organization.