Customer Support Consultant, Sydney

Join one of the fastest growing companies in Denmark and be part of our Global Customer Support team.

As part of the Customer Care department, our ambition is to exceed customer expectations. We provide support to the world's leading dental supply companies, small- to large scale dental laboratories and dental clinics, and we need an enthusiastic and skilled colleague to help us service our growing customer base and achieve our goals. You will join our International Customer Care department with support teams in Denmark, Ukraine, USA, Colombia and China and Australia. You will be based in Sydney and report to the local Country Manager with dotted line to the Director, Customer Care.

In this position, you will become a technical expert in our software and hardware products and solve cases escalated by partners, customers and support colleagues globally. Contributing to support documentation and training of new colleagues and distributors will also be part of your responsibility. Furthermore, you will be in close contact with colleagues in other departments, especially product management, R&D and production.

 We offer:

  • The possibility to influence your job and the way we support customers
  • A team of committed & highly skilled colleagues who support you in your role
  • Many interesting challenges that will require your technical, analytical, and communication skills
  • An attractive workplace in Sydney with highly skilled and committed colleagues
  • Open mindedness in a professional and entrepreneurial atmosphere
  • Competitive employment terms and benefits with strong focus on a good work-life balance

Your responsibility:

  • Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) escalated by our partners, customers and  other support colleagues
  • General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
  • Knowledge transfer – Creating and reviewing knowledge base articles and support documentation
  • Training – technical training and coaching of colleagues and distributor supporters
  • Contributing to 3Shape's business by providing structured feedback to Product Management and R&D
  • Contribute for the department to provide the industry's best Customer Support

Your profile:

  • Relevant IT education and/or relevant experience in a support function;
  • Advanced Microsoft Windows knowledge
  • General networking knowledge incl. understanding the concepts of client-server installations
  • Database (MSSQL or other) administration knowledge
  • Customer oriented approach
  • Great analytical abilities and attention to detail, but keeping the big picture in mind
  • Ability to work independently with the desire to share knowledge with colleagues
  • Good communicator, asking the right questions and listening also to what is not being said
  • Intercultural competences
  • Fluency in English, both verbally and in writing. Additional Asian languages is a plus

Apply Today!

Applicants must be Australian or NZ citizens/permanent residents or hold full working rights to be considered. Kindly apply through "send application" and attach your CV and cover letter.

We look forward to hearing from you 


Application deadline




Send application

About Us

3Shape A/S is a Danish company specializing in the development and marketing of 3D scanners and CAD/CAM software solutions for the use, creation, processing, analysis and management of high quality 3D data.

Working at 3Shape

Become part of an international success, financially as well as product wise. As an employee, you have plenty of room to both make a difference and fulfill personal ambitions in a very knowledge intensive and challenging environment.

3Shape Technology

Through the relentless drive for new digital innovation by 3Shape, we claim to be the most extensive and versatile CAD/CAM system on the market.

3Shape - a Global Company

3Shape is headquartered in Copenhagen, with development teams in Denmark as well as in the Ukraine and with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Our People

Employing and developing the right people is an important key to 3Shape's success. We want to be the best within our business, an ambition which has created a true fighting spirit throughout the company - with lots of commitment and courage, and a professional attitude towards business.