Helpdesk Specialist

We are an international, ambitious and fast growing company, who enjoy the position as leaders in our field. Our Global IT Team is now looking for an HelpDesk Specialist to aid our dynamic growth.

As our HelpDesk Specialist, you will be responsible for the 1st line end users support. This includes solving daily problems with software and hardware, workstations preparations, user accounts and permissions management in IT systems.

You will be part of a young, energetic and global IT team with colleagues from Denmark, Ukraine, Poland, China and the US. The team provides services to our 750 colleagues in offices around the world. You will also be part of an innovative company always on the outlook for new technologies and IT solutions that will support our processes and our business.

 Your Profile

  • You are familiar with Microsoft operating systems that makes you able to solve typical daily issues with applications and drivers.
  • You have basic knowledge about Windows server environment (scheduled tasks management, creating DHCP reservations, network folder sharing).
  • You are familiar with Office applications.
  • You have basic knowledge about LANs and connectivity issues troubleshooting methods.
  • You are familiar with Active Directory service giving you fluency in managing user accounts and security groups.
  • Knowledge of SharePoint and SCCM will be an advantage.
  • You have an IT educational background.
  • Fluent both in written and spoken English.
  • You are dynamic, systematic and see problem solving as a fun challenge.

 Your Responsibility

  • Setting up equipment for employee use, as well as performing proper installation of operating systems and appropriate software
  • Providing technical assistance and support for issues related to operating systems, applications and hardware
  • Managing access rights and permissions
  • Managing Users/Objects in Active Directory and Exchange
  • Co-operating with suppliers and keeping IT stock in order
  • Working with assets evidence and keeping it up–to-date

We can promise you a challenging position in an exciting company with a lot of nice colleagues to support you.

 We offer:

  • Competitive salary level
  • Occasional trips to Western Europe
  • Convenient office location near the 'Politekhnichnyi Instytut' metro station
  • Good working conditions in a comfortable office (not open space!)
  • We provide our employees with opportunity and space for intellectual work. That is why each team has its own separate room
  • Medical insurance (including recreation services: swimming pool, gym)
  • English classes
  • Compensation of lunches
  • Annual paid vacation (24 working days) and paid sick leaves
  • Short working day on Fridays (till 17:00 pm) and Friday beer
  • Regular company events
  • Opportunity to become a part of the success that 3Shape has created over the past 15 years


We will be glad to welcome you in our team!

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About Us

3Shape A/S is a Danish company specializing in the development and marketing of 3D scanners and CAD/CAM software solutions for the use, creation, processing, analysis and management of high quality 3D data.

Working at 3Shape

Become part of an international success, financially as well as product wise. As an employee, you have plenty of room to both make a difference and fulfill personal ambitions in a very knowledge intensive and challenging environment.

3Shape Technology

Through the relentless drive for new digital innovation by 3Shape, we claim to be the most extensive and versatile CAD/CAM system on the market.

3Shape - a Global Company

3Shape is headquartered in Copenhagen, with development teams in Denmark as well as in the Ukraine and with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Our People

Employing and developing the right people is an important key to 3Shape's success. We want to be the best within our business, an ambition which has created a true fighting spirit throughout the company - with lots of commitment and courage, and a professional attitude towards business.