Support Operations Consultant

We are therefore looking for an experienced Support Operations consultant who can work effectively with great colleagues all over the world to ensure successful maintenance, improvement and ongoing development of tools and procedures that is needed for our Customer Support to successfully carry out their work according to international legislation.

Your profile

  • Experience with the customization and administration Microsoft Dynamics CRM
  • Some experience with Microsoft SQL Server, reading Database Structures and writing SQL queries
  • Familiar with Reporting tools (such as Report Builder)
  • Experience with phone tools is an advantage
  • You are fluent in English (written and spoken) and have a bachelor degree or equivalent.
  • Proficient at thinking process oriented
  • Service oriented

Key Tasks

  • Configuration, optimizing and administration of Microsoft CRM to support our procedures
  • Reporting on CRM data
  • Support for our users of Microsoft Dynamics CRM system
  • Implementation, maintenance and support of tools necessary for the support department to do their daily work (Support system, phone system, customer satisfaction survey, reporting etc)
  • Education and training of colleagues
  • Some travel activity, primarily to Denmark

We offer:

  • Competitive salary level
  • Occasional trips to Western Europe
  • Convenient office location near the 'Politekhnichnyi Instytut' metro station
  • Good working conditions in a comfortable office (not open space!).
  • We provide our employees with opportunity and space for intellectual work. That is why each team has its own separate room
  • Medical insurance (including recreation services: swimming pool, gym)
  • English classes
  • Compensation of lunches
  • Annual paid vacation (24 working days) and paid sick leaves
  • Short working day on Fridays (till 17:00 pm) and Friday beer
  • Regular company events

 

Select department in the menu on the right>>

Department

Ukraine
Customer Care

Location

Kyiv


About Us

3Shape A/S is a Danish company specializing in the development and marketing of 3D scanners and CAD/CAM software solutions for the use, creation, processing, analysis and management of high quality 3D data.

Working at 3Shape

Become part of an international success, financially as well as product wise. As an employee, you have plenty of room to both make a difference and fulfill personal ambitions in a very knowledge intensive and challenging environment.

3Shape Technology

Through the relentless drive for new digital innovation by 3Shape, we claim to be the most extensive and versatile CAD/CAM system on the market.

3Shape - a Global Company

3Shape is headquartered in Copenhagen, with development teams in Denmark as well as in the Ukraine and with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Our People

Employing and developing the right people is an important key to 3Shape's success. We want to be the best within our business, an ambition which has created a true fighting spirit throughout the company - with lots of commitment and courage, and a professional attitude towards business.