Support Delivery Process Manager

3Shape is seeking a Project Manager to support the growth and development of the 3Shape global support team. Due to the rapid expansion and growing number of exciting new tasks and projects, we are looking for a second Support Delivery Process Manager to join the 3Shape Support team to run strategic and tactical projects.

3Shape Customer Support is located in 5 primary support centres around the globe, and its staffing and scope of responsibilities is growing rapidly. We have 80 support specialists who provide primarily 2nd and 3rd level support to resellers of our CAD/CAM dental solutions. Our new Support Delivery Process Manager will play a key part in ensuring further successful expansion - both in size and in function - of the Support team around the world.

Key responsibilities:

  • You will be responsible for projects which define and drive the improvement and scalability of overall support workflows and escalation procedures.
  • You will work with strategic partners (internal and external) on joint initiatives for new types of support delivery.
  • You will run projects to coordinate the implementation of new systems and procedures across the global support team.
  • You will work with defining and reporting on key metrics and KPIs for the support delivery team.
  • You will work closely with our Support Operations team to ensure that we have right systems and infrastructure in place to support the overall goals and development of the Support Delivery teams.
  • Your key driver is to ensure a great experience for all customers of 3Shape support while promoting internal efficiencies.

Your Profile:

  • You probably have a Master’s degree in Economics, Business Administration, Engineering or similar.
  • You have proven project management skills.
  • You are process oriented and structured.
  • You have the ability coordinate across teams and functions within an organisation
  • You preferably have knowledge or understanding of a Customer Support Delivery or Operations function, and experience using and managing support tools, such as case tracking system, knowledge base and reporting tools.
  • You have an outgoing and persistent personality.
  • You have an international approach and outlook.
  • You are fluent in English.
  • You are willing to travel up to 20 days per year.
  • You thrive in a dynamic and fast-paced environment, and enjoy meeting the challenges associated with working in a successful and rapidly expanding global company.

About 3Shape:

Things move fast at 3Shape as 3Shape is one of Denmark’s fastest growing companies, just awarded as Borsen’s Gazelle #1. 3Shape offers an international atmosphere with +30 nationalities working in the Copenhagen headquarters. Globally, 3Shape employ more than 950 – with a majority employed within R&D. 3Shape specializes in developing 3D scanning and software solutions that enables dental and hearing professionals to treat more people, more effectively and with improved care. The company is referred to as "The Google of the CAD/CAM Industry" and has recently been dubbed the "Apple" of dentistry. 3Shape is privately-owned which enables us to make fast decisions.

If it sounds something for you, please apply no later than August 11th by uploading your CV and motivational cover letter.

Application deadline

08/11/2017

Location

Copenhagen

Contacts

Sophie Ellersgaard
Telephone: +45 33360366

Send application

http://www.3shape.com

About Us

3Shape A/S is a Danish company specializing in the development and marketing of 3D scanners and CAD/CAM software solutions for the use, creation, processing, analysis and management of high quality 3D data.

Working at 3Shape

Become part of an international success, financially as well as product wise. As an employee, you have plenty of room to both make a difference and fulfill personal ambitions in a very knowledge intensive and challenging environment.

3Shape Technology

Through the relentless drive for new digital innovation by 3Shape, we claim to be the most extensive and versatile CAD/CAM system on the market.

3Shape - a Global Company

3Shape is headquartered in Copenhagen, with development teams in Denmark as well as in the Ukraine and with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Our People

Employing and developing the right people is an important key to 3Shape's success. We want to be the best within our business, an ambition which has created a true fighting spirit throughout the company - with lots of commitment and courage, and a professional attitude towards business.