Customer Support Consultant (fluent English and French)

We are looking for a Customer Technical Support professional with strong communication skills, and the desire to make a difference for the customer and the company.

Our ambition in Customer Support is to exceed customer expectations. We provide support to the world's leading dental supply companies, small- to large scale dental laboratories, leading hearing aid manufacturers and more. And we need enthusiastic and skilled colleague to help us serving this constantly growing customer base and achieve our goals.

 Your profile:

You are technically minded and have the ability to communicate advanced topics to users with very different backgrounds. You have a positive approach and attitude. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English and French, both verbally and in writing.

 You should possess the following competencies:

Professional:

  • Full operational command of English and French, both verbally and in writing
  • Previous experience in support function (is a plus)
  • Microsoft Windows administration knowledge (is a plus)
  • User-level knowledge on CRM systems (is a plus)
  • A relevant IT education is an advantage

Personal:

  • Customer oriented approach
  • Strong technical interest and understanding of IT, software and engineering problems
  • Good communicator, with the ability to ask and listen - also to what is not being said
  • Intercultural competence

 In this position you will furthermore be in close contact with colleagues in other departments: sales, product management, development and production both in Denmark and in our foreign offices.

 Areas of responsibility:

  • Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail
  • General support case management: logging, prioritization, trouble shooting (potential escalation), closing, follow-up.
  • Contributing to 3Shape's business by providing the industry's best Customer Support

 We offer:

  • Participation in promoting market-leading technology products for customers around the world
  • Lots of interesting challenges that will require your technical, analytical and communicative skills
  • A large possibility to influence your job.
  • Constant professional growth and development
  • Work in unique professional, friendly and supportive environment
  • Occasional trips to Western Europe
  • Convenient office location (near Polytechnic Institute metro station)
  • Good working conditions in comfortable office (not open space!). We provide our employees with opportunity and space for intellectual work. That is why each team has its own separate room
  • Medical insurance (including recreation services: swimming pool, gym, yoga, fitness)
  • English classes
  • Compensation of lunches
  • Annual paid vacation (24 working days) and paid sick leaves
  • Short working day on Fridays (till 17:00 pm) and Friday beer
  • Regular company events
  • Opportunity to become part of the success that 3Shape has created over the past 10 years

 We will be glad to welcome you in our team!

 Please note that only resumes in English will be considered!

 

Select department in the menu on the right>>

Department

Ukraine
Customer Care

Location

Kyiv


About Us

3Shape A/S is a Danish company specializing in the development and marketing of 3D scanners and CAD/CAM software solutions for the use, creation, processing, analysis and management of high quality 3D data.

Working at 3Shape

Become part of an international success, financially as well as product wise. As an employee, you have plenty of room to both make a difference and fulfill personal ambitions in a very knowledge intensive and challenging environment.

3Shape Technology

Through the relentless drive for new digital innovation by 3Shape, we claim to be the most extensive and versatile CAD/CAM system on the market.

3Shape - a Global Company

3Shape is headquartered in Copenhagen, with development teams in Denmark as well as in the Ukraine and with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.

Our People

Employing and developing the right people is an important key to 3Shape's success. We want to be the best within our business, an ambition which has created a true fighting spirit throughout the company - with lots of commitment and courage, and a professional attitude towards business.